Returns & Refunds

Your Satisfaction, Our Priority

We want you to feel confident and comfortable in every Sweetnywellness piece. If something isn't quite right, we're here to make returns simple and stress-free.

30-Day Return Window

You have 30 days from delivery to request a return.

Eligibility Requirements:
Items must be unworn, unwashed, with original tags attached, and in original packaging. Proof of purchase required.

How to Initiate a Return
Contact us at sweetnywellness@gmail.com or 438-402-7319
We'll provide a prepaid return label and step-by-step instructions.

Return Address:
74 Rue Des Roseaux, Blainville, QC J7C 0E4, Canada
Note: Unauthorized returns will not be accepted.

Damaged or Defective Items

Quality matters to us. Inspect your order upon arrival if anything is damaged, defective, or incorrect, contact us immediately and we'll make it right.

Non-Returnable Items

Sale or discounted items
Gift cards
Items marked "Final Sale"

Exchanges
For size or style swaps, return your original item first. Once processed, place a new order for your preferred choice, this ensures the fastest delivery.

Refund Timeline
Once we receive and inspect your return, you'll get email confirmation. Approved refunds are issued to your original payment method within 10 business days.

Allow additional time for your bank to process the credit. If 15+ business days pass without a refund, reach out to us.

Return Shipping Costs
A small shipping fee may apply to domestic returns (waived for damaged/defective items). We'll communicate all costs upfront before finalizing your return.